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Frequently Asked Questions (
FAQs)
Last Updated: 05/08/2008

GENERAL

What is FilipinoVillage.com?
What does FilipinoVillage.com aim to do?
Who is FilipinoVillage.com servicing or targeting?
How can Filipinos overseas help build FilipinoVillage.com?
What attracts overseas Filipinos to FilipinoVillage.com?
What more can be expected from the site in the future?

MARKET

Who can sell goods in the Market of FilipinoVillage.com?
What can vendors expect next?
What can be sold at FilipinoVillage.com?
How do we start selling our goods at FilipinoVillage.com?
How will my products be listed in FilipinoVillage.com’s Market?

FEES AND PAYMENTS FOR VENDORS

Is there a charge for displaying my goods on FilipinoVillage.com?
How are payments handled?

ORDER AND DELIVERY

How are orders handled?
Where do my products get shipped?
How should products be packaged for delivery?
What is your return policy?
How is the buying customer notified that their purchased gifts have been delivered?

 

Answers


GENERAL

What is FilipinoVillage.com?
FilipinoVillage.com is the Global Filipino Village Online. It is a web portal built like a digital village with buildings representing commerce, finance, education, information, philanthropy, social interaction and community.

What does FilipinoVillage.com aim to do?
FilipinoVillage.com’s goal is to be the global resource of all things important to the Filipino overseas making their lives easier. FilipinoVillage.com provides relevant information, products, and services at the click of a mouse, 24/7/365. FilipinoVillage.com built a platform that allows Filipinos to showcase their works and interests, whether these are scholarly works, art, news, goods & services, medical information, social causes, and many, many more. All content is put up on the site for free!

Who is FilipinoVillage.com servicing or targeting?
FilipinoVillage.com’s audience is anyone worldwide

How can Filipinos overseas help build FilipinoVillage.com?
Filipinos overseas can use the website to promote their businesses, interests, and causes, while staying close to the homeland and supporting the Philippine economy. All groups are invited to provide information on their public events for the appropriate calendars found throughout the site.

What attracts overseas Filipinos to FilipinoVillage.com?
Filipinos can read the news in our Library building, read & contribute prayers in our Church, view and share recipes in our Restaurant, enjoy and add jokes in our Social Hall, or add their content for any of our buildings. We can shop for the hundreds of products offered in our Market, remit money or do online banking with Philippine banks in our Bank, start, join and/or participate in an online chat room in our Social Hall (coming soon!), or simply discover new things Filipino.

What more can be expected from the site in the future?
More buildings, richer content in existing buildings, more goods and services! FilipinoVillage.com is a work in progress that will continually develop to be most comprehensive, interesting, relevant and interactive site for Filipinos. Let us know what you would like to see by clicking Share Your Ideas in the right column of every page. (http://www.filipinovillage.com/shareideas.asp)


MARKET


Who can sell goods in the Market of FilipinoVillage.com?
We first started the Market with Philippine-based vendors capable of delivery of goods to the Philippines. We have now opened the Market to US-based vendors capable of fulfillment, shipment and delivery within the U.S. All Filipino vendors are invited to sell their products in the Market of FilipinoVillage.com. This is the global Filipino marketplace portal where Filipinos may support other Filipinos.

What can vendors expect next?
The next version will include shipping from and to any point worldwide. This means that Filipino vendors from outside the Philippines and all over the world may use this website to market their products.

What can be sold at FilipinoVillage.com?
Anything that is deliverable within your shipping capabilities can be sold in the Market of FilipinoVillage.com. We do not tell our vendors what to sell, how to price it, how to ship it or what their return policy should be. FilipinoVillage.com is the Merchant of Record for every transaction. We are in the business of driving traffic to the site and exposing the wares of our vendors as well as the other features of the site.

How do we start selling our goods at FilipinoVillage.com?
There are 3 easy steps to put up your products in FilipinoVillage.com.
Start by emailing us at vendorsupport@filipinovillage.com with: 1. Information Sheet
a. Products you wish to sell
b. Company Name
c. Official Signatory/Owner of Company
d. Contact IT Person
e. Physical address
f. Fax number
g. Email address for taking orders
h. Website if applicable.

2. Vendor Agreement Upon receipt of your Information Sheet, we will email you a completed Vendor Agreement which will outline our terms and conditions for participating in FilipinoVillage.com’s Market. Please fax back to us a signed copy the agreement signifying your acceptance. 3. Product Sheet We will email to you a Product Sheet which you will fill out and email back to us. The sheet requires you to provide the itemized product descriptions as follows: a. Prices in US$ b. Photographs of each product images in a separate file. Large images need to be 400 pixels in size and small images 200 pixels. c. Shipping costs:
 Domestic within Greater Manila and outside Greater Manila
 To the Continental U.S. only
 Overseas if you are able to ship internationally
d. Return Policy – required before products may be uploaded e. Other pertinent information. Upon completion and review, your products will be uploaded in the Market building and voila! You are in the global market in our global Filipino village!

How will my products be listed in FilipinoVillage.com’s Market?
Your products will be listed under the appropriate category and will be shown with other similar items on a white label basis. This means that vendors’ names do not appear, although the brand name of the product does.
Once we give you an order, it is your responsibility to fulfill the order from shipment, delivery, and proof of acceptance from recipient and/or return policy.

 

FEES AND PAYMENTS

Is there a charge for displaying my goods on FilipinoVillage.com?
There is no charge to display your products in the Market of FilipinoVillage.com. You will have no incremental marketing costs to avail of this additional marketing channel. Fees are applicable only when a product is sold. The total amount of the charge is 9% of total selling price broken down as 4% for credit card costs and 5% for operational costs. If your current credit card costs are 6% (the average for our Philippine vendors), your incremental cost of doing business with FilipinoVillage.com is only 3%!

How are payments handled?
Philippine vendors will need to have a $USD account with BPI as payments will be wired to this account. US vendors will be paid by check or wire transfers to a Wells Fargo account. Payments will be issued when delivery is confirmed by recipient.

 

ORDER AND DELIVERY

How are orders handled?
Once a customer places an order through the site, FilipinoVillage.com clears it for fraud and then forwards the order to you, the vendor. We guarantee that all orders we pass to you are free of fraud. If a fraudulent order gets through and you deliver the product and cannot get it back, we will still pay you for the order.

Where do my products get shipped?
The current options are:
1) For delivery to the Philippines by Philippine vendors; and
2) For delivery within the USA by Fil-Am vendors.

How should products be packaged for delivery?
Vendors are responsible for proper packaging, shipping and handling as required by the products they are selling. A gift card option is required because most of the orders will be gifts to friends and family. Whenever applicable, gift wrapping options should also be offered. It is up to the vendors to charge accordingly. All shipping labels must indicate Name of the vendor/FilipinoVillage.com. For example, “ABC Exports/FilipinoVillage.com”

What is your return policy?
Each vendor is responsible for their own respective return policies. FilipinoVillage.com, however, will ensure that return policies of all vendors are fair and customer-friendly

How is the buying customer notified that their purchased gifts have been delivered?
Vendor needs to notify FilipinoVillage.com that the order has been delivered so that we can notify the customer from our end.

 


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